Frequently Asked Questions

Yes I need help! How do I get started?

    Here are the three easy steps to get help:
  • Click the ‘New Customer’ button to review the on-demand support agreement.
  • Pre-pay for two hours of service with credit card.
  • Tell us about your issue and submit your case! We’ll send you a confirmation of receipt and one of our agents will contact you.

What information do I need to have prepared for you to help me?

  • What version of Dynamics NAV are you using?
  • If you have more than one database or company, please specify what company or database is affected.
  • Screen shot(s) of any errors
  • Complete contact information for the person needing assistance.
  • Are all users experiencing this issue? If not, which users are experiencing the issue?
  • Can this issue be recreated? If so, what steps are taken to recreate?
  • When did this issue start?
  • Has this issue occurred before?
  • When requesting report changes or issues with reports, please include the report number and mockup of requested changes.
  • When requesting modifications, please include the page or form number if known and a mockup of requested changes.

What versions of NAV do you support?

  • We service most North American versions of NAV.

I use NAV on my tablet or mobile phone. Can you still help?

  • Yes, we sure can!

What if you can’t resolve my problem or it’s an incomplete fix? What is your refund policy?

  • ArcherPoint strives to provide quality products and services to our customers. In the event you are dissatisfied with a product or service we have provided, we will work with you to determine a mutually agreeable solution that fits the situation. That solution could be in the form of a refund, additional products or services at a reduced or no cost, or a different product or service in exchange.

I created an account but didn’t finish the setup. I’m now ready for help, what do I do?

  • Click on Registered Users sign on here or Already Registered

Do you handle development requests?

  • Yes we do.

Do you handle upgrades?

  • Absolutely!

Can I use PayPal?

  • At this time, we are not setup for PayPal.

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